A refund for an individual membersip can be considered if:
- There is a minimum of 10 staff members on the school account
- The individual is a named member on the school account at the point of the refund request
Please note that any refund will only be processed once payment is made by the school and Twinkl is only able to issue one refund per school membership. If more than one request is made, this will be on a first come, first served basis.
What is the refund process?
If you think you meet the refund criteria above, you'll need to let us know via email. If we also think you meet the criteria, we'll send over a short form for you to complete.
Our Refund Team will then liaise with our Finance Team to arrange the refund. Please note that refunds will only be processed once payment is made by the school.
The school membership does not meet the refund criteria, is there anything else you can do?
If your school buys a school membership, even though you pay for an individual account, please send us an email so that we can take a look. We'll ask our TwinklCares Team to reach out to you. It’s possible that they might be able to temporarily pause your account.
To claim an individual refund or to find out about pausing your individual membership, please contact our Schools Team via email at firstname.lastname@example.org .
All refunds are subject to Twinkl's sole and absolute discretion and Twinkl may refuse to provide a refund for any reason. The conditions above are for guidance only and are not binding. Twinkl reserves the right to amend or withdraw these guidelines at any time for any reason.