If you're having any trouble opening or viewing one of our downloads, we first recommend that you try the following:
Re-download the file
Before downloading the file again you should clear your cache and refresh the page. If you're not sure how to do this, please first check which browser you're using and then follow the appropriate instructions for your browser here. Once you have done this, to download the file again right click on the download button and select 'Save Target As' or 'Save Link As' to choose where on your computer you would like to save the resource. Once downloaded locate the file and try opening it again. Sometimes, if a file name is quite long or a file quite large, it can be helpful to first download the resource to your desktop.
Still not working?
If you are still having trouble after re-downloading the file, please ensure you have the appropriate program installed to view the file. If you are not sure which file type the download is, you can find out by right-clicking on the file and selecting 'Properties'. Under the 'General' tab a 'Type of file' will be specified.
Most of our files are PDF documents. If you do not already have PDF reader software installed, we recommend Adobe Reader - you can download the latest version here.
All our editable resources require Microsoft Word, or a similar word processor. If you do not have Microsoft Word, then you can download OpenOffice for free.
Some of our resources require Microsoft PowerPoint. If any error messages appear when trying to use these, please get in touch with the Cares team who can support you further.
A few of our resources require Microsoft Excel. No alternative software is guaranteed to work with these resources as intended.
Our e-book resources will download as a .exe file as default. These files are only compatible with Windows devices running up to date software. If you are using a Mac or have issues opening the interactive .exe file, you can find Mac and PDF versions in the 'More Downloads' section of download page.