Many of our resources download as ZIP files due to the number of activities included within the resource. All modern Windows and Mac computers have a built in function to open a ZIP pack, so you don't need to install any additional software. Clicking on the downloaded resource should open the ZIP file but if you come across any problems, follow the guidance below.
How to extract ZIP files on a computer or laptop
You can download the ZIP file and extract the individual resources by following these steps:
1) Right-click the 'Download' button underneath the image of the resource and select 'Save Link As...'.
2) Save the resource to your device.
3) Locate the ZIP file on your computer.
4) Right-click on it.
5) From the menu that appears, select 'Extract All...'.
You will then be able to follow the on-screen wizard in order to choose a folder to extract the resources to. Once completed, the resources are ready for opening and printing.
If the ZIP pack still won't open after following the above steps, please double click the downloaded ZIP file. Next, highlight the files from the pack that you'd like to use, right-click and select 'Copy'. Then navigate to your desktop or 'Documents' folder, right-click in an empty area and click 'Paste'.
How do I open ZIP files using a phone or tablet device?
ZIP files downloaded via the Twinkl app will automatically open when tapped and allow you to access the resources inside.
Some of our more advanced resources (such as our Flipchart resources) are designed to work with standard PC equipment, or require specific software. These resources may not open properly on devices such as phones and tablets which lack the required software.
ZIP files downloaded via the web browser on your mobile device can be found in the 'Downloads' section of your 'Files' or 'Folders' app. Tap the download and the ZIP pack should extract creating a folder you can tap on to access each part of the download.
Seeing an error message?
If you click to open the downloaded file and see an error message that the filename is too long, we recommend ensuring you are unzipping the ZIP file contents as per the instructions above. This will allow you to edit the file name so that it is shorter and then open the resources.
If your browser is set to download the ZIP file into a restricted area on a work or home computer, this can cause issues with errors such as 'Destination file cannot be created' or similar. To resolve this, please either move the ZIP file to your 'Desktop' or 'My Documents' folder before unzipping it, or double-click the ZIP file, highlight all the files inside it, right-click and click 'Copy' and then 'Paste' them to the 'Desktop' or your 'My Documents' folder.
For further help, please get in touch with TwinklCares and we'll be happy to help.