We understand there are times when you may need to cancel your membership. However, there may be something we can do to help you get more out of your account.
I’m getting too many emails
To keep your membership but stop receiving emails unsubscribe from our mailing lists.
I’d like to have a chat about my membership options
Please do not hesitate to contact TwinklCares who are happy to take a look at your account to help you get the most out of your membership. They can answer any questions you may have.
I can’t find the resources I need
Getting lots of search results or not sure where to begin looking? Take a look at this article which gives helpful tips on how to search for resources on the website. You can also contact our TwinklCares team who are happy to help you find resources.
Unable to find resources for certain topics or found a resource that is almost perfect? Complete the resource request form on the resource page and our Resource Creation and Design teams will look into creating your suggestion.
I don’t know if I’m making the most of my membership
Are you downloading from some of the products included in your membership but not from all of them? TwinklCares can give you more information about the products in your membership and suggest resources you might like to use. They can also let you know which types of resources you download the most. If you don’t need all of the resources available in your membership, you may be able to downgrade to a different membership.
I’m taking a break from Twinkl but I’ll be back at a later date
Planning to step away from Twinkl for a while? Take a look at this article to pause both monthly and annual memberships.
I'd like to cancel my membership
If you’d like to go ahead and cancel your membership, click the link below that matches your membership and follow the steps.
Please do not hesitate to contact TwinklCares if you would like any further advice or help with your membership.