We understand there are times when you may need to cancel your membership but if you feel there is more you could be getting from your membership, there may be something we can do to help.
I’d like to have a chat about my membership options
Please do not hesitate to contact TwinklCares who are happy to take a look at your account to help you get the most out of your membership and answer any questions you may have.
I’m getting too many emails
Are you wanting to keep your membership but remove your details from our mailing lists? You can unsubscribe from our mailing lists to stop receiving emails.
I can’t find the resources I need
Are you getting lots of search results or not sure where to begin looking? Take a look at this article which gives helpful tips on how to search for resources on the website. You can also contact our TwinklCares team who are happy to help you find resources.
Are you unable to find resources for certain topics or have you found a resource that is almost perfect? Complete the resource request form on the resource page and our Resource Creation and Design teams will look into creating alternative or new resources.
I don’t know if I’m making the most of my membership
Are you downloading from some of the products included in your membership but not from all of them? TwinklCares can give you more information about the products in your membership and suggest resources you might like to use. They can also let you know which products you download the most from your account page. If you do not need all of the products available in your membership, you may be able to downgrade to a different membership.
I’m taking a break from Twinkl but I’ll be back at a later date
Do you plan to step away from Twinkl for a while but come back at a later date? It is possible to pause both monthly and annual memberships.
I’m changing careers
Did you know we have resources available for hobbies and relaxation? If you no longer need resources for educational purposes, Twinkl + or one of our Essentials subscriptions might be of interest. Twinkl + includes resources to help with a range of hobbies including plant & pet care as well as puzzles, board games and crafts. Essentials are our physical products that are posted directly to your door.
I'd like to cancel my membership
If you would like to go ahead and cancel your membership, follow the steps in these articles to cancel your membership.
Please do not hesitate to contact TwinklCares if you would like any further advice or help with your membership.