We've made it even easier to renew your membership so you have uninterrupted access to learning resources and materials.
If you have opted for our monthly plan, the monthly payment will be taken on the same date each month until you choose to cancel.
If you would like to pause, downgrade or cancel your membership, then please visit the 'Payment & Memberships' area of your account and click the ‘Cancel Membership’ link - you may need to scroll down the page to see this.
If you have opted for our annual plan, your membership will auto renew on the last date of the membership.
An email reminder is sent out to the log in email address of the account 30 days before the membership is due to renew and the next payment is collected.
Please be aware that if the reminder email hasn't come through, it may be that it ended up in a spam or junk folder - often, emails contained in these folders are cleared automatically by the email provider after a certain period of time, so it might already have been removed from your inbox if this occurred before the end of the 30 day period.
You can also see a reminder of the number of days left on your membership at the top right of the web page, next to the search bar.
To update your auto-renewal settings, please visit the 'Payment & Memberships' area of your account. Scroll down to the 'Payment Methods' section and click 'Show Payment Methods' to find the ‘Annual Auto renew’ box. Click in the box next to 'Annual Auto renew' to remove the tick to turn it off.
If you would like to discuss your membership options, please get in touch with the TwinklCares team, they will be happy to help.