We've made it even easier to renew your membership so you have uninterrupted access to learning resources and materials.
A monthly payment will be taken on the same date each month until you choose to cancel.
An annual membership will auto renew on the last date of the membership. The date of the auto renewal can be found in the 'Payment & Memberships' area of your account in the 'Your Current Membership' section.
An email reminder is sent to the log in email address of the account 30 days before the membership is due to renew and the next payment is collected.
Please be aware that if the reminder email hasn't come through, it may have been redirected to a spam or junk folder - often, emails contained in these folders are cleared automatically by the email provider after a certain period of time, so it might already have been removed from your inbox if this occurred before the end of the 30 day period.
You can also see a reminder of the number of days left on your membership at the top right of the web page, next to the search bar.
To double-check if the auto renewal feature on your account is active, visit the 'Payment & Memberships' area of your account. If the text underneath 'Your Current Membership' starts 'Your next payment will be taken on...' this indicates auto renewal is turned on and a payment will be taken on the date shown.
Removing Auto Renewal
To remove the auto renewal option from an annual membership, please see the information in the 'How Do I Cancel an Annual Membership?' article.
To remove the auto renewal option from a monthly membership, please see the information in the 'How Do I Cancel a Monthly Membership?' article.
If you would like to discuss your membership options, please get in touch with the TwinklCares team, they will be happy to help.