We're sorry you're thinking of leaving us and we'd like to do everything we can to help.
If you’re considering a refund request, please contact TwinklCares with the following details:
- email address on your account,
- date and cost of your most recent membership payment,
- Reason for refund,
- the name of any recent downloads. This is to ensure the team are requesting the refund for the correct account.
Refund requests are reviewed by the Finance Team and can take up to 7 working days to be reviewed and processed.
If you’re looking to keep your membership, one of the articles below may be of more help.
Alternatively, If you’re wanting to keep your membership but can’t afford your current bundle, contact TwinklCares who can help find the membership that’s right for your needs.