We're sorry you're thinking of leaving us and we'd like to do everything we can to help.
I’m not using the resources in my membership.
TwinklCares are happy to look into this on a case by case basis. They can take a look at your download history and suggest which membership options best fit your download choices. Contact TwinklCares with your account email address and they can look into this further for you.
I'm taking a break from teaching
Wanting to return to Twinkl at a later date? The TwinklCares team can pause your membership for the time being. Simply get in touch with the date you'd like your pause to start and the TwinklCares set this up for you.
Going on maternity/paternity/parental leave? We are happy to freeze your membership.
Did you know Twinkl now offers recipes, craft resources, party decorations, personalised stationery, sticker templates, puzzles and board games too? These resources are part of Twinkl Plus.
I accidentally paid for an annual membership instead of a monthly membership.
Not to worry, we appreciate this can happen now and again. Please get in touch with the email address on your Twinkl account, the name of the annual membership you bought, the date you paid, the amount you paid and the name of the monthly membership you would prefer. TwinklCares will look into this further for you.
I have a monthly membership.
We are unable to refund monthly payments, as stated in our Terms and Conditions. If you haven’t used your membership to make any downloads, please get in touch and TwinklCares will be happy to help further. You can check the status of your membership in the 'Payments & Memberships' area of your account and check your download history in 'My Downloads'.
I am referring my school
If you have referred your school and meet the criteria below, we’ll be happy to refund your membership payment.
- Your school have signed up for a school account for 10 or more members of staff
- Your school signed up within 30 days of the start of your current membership.
- You have been added to the school membership.
Get in touch with the Schools' Team with the name of your school and the e-mail address on your Twinkl account. Please note, we can only offer one refund per school referral.
Refunds are reviewed on a case by case basis, against our terms and conditions, by the Finance Team and can take up to 7 working days to be reviewed and processed. When contacting TwinklCares for a refund, you will be asked to confirm the email address on your account, the name, start date and cost of your most recent membership, and the name of any recent downloads to ensure the team are requesting the refund for the correct account.