We always thoroughly test our resources before making them available on the Twinkl website, however not all computers and devices are the same. This is especially true in school settings, where your computers and devices may be set up differently than at home.
If you are having difficulties using our PowerPoints on a school computer or device, talking with your school IT technician is the best first action to take, especially if a resource works for you at home but not at school.
If you are a home user, or your school IT technician is also having problems then please try the following:
- If you can see video but no audio is playing, check that your sound is working for things you would normally expect to work. Most sound problems are related to a general problem with playing audio. Try playing a video/audio from your preferred news website, for example, to ensure that audio is working in general.
- Once the resource download is complete, make sure you fully unzip all the files and save them to a central location, such as your 'Desktop' or 'My Documents'. To do this on a desktop device, right-click on the 'Download' button on the resource page and click 'Save Link As...' then go to where you have saved the resource, right-click on it and click 'Extract All...'. Running the PowerPoint from inside the downloaded zip file isn't supported and may not work as expected. If available separately, the sound/video files must be saved in the same location as the PowerPoint.
- When you open the unzipped PowerPoint, if prompted, you'll need to "enable content" and "enable editing" (in the yellow pop up bar) otherwise dynamic content such as audio and video will not work.
- If the videos aren't working in preview mode, then please try them out in Slide Show mode. Click 'Slide Show' and either 'From Beginning' or 'From Current Slide'. (The keyboard shortcut for this is to press Alt+S then B - the presentation will go into full screen mode.)
If you find you are still having problems with videos or audio in our PowerPoint resources, please get in touch with TwinklCares with a link to the resource and details on what happens when you try to use the resource.