There may be an occasion when the system is unable to take a payment.
This can happen for one of the following reasons:
- A card has expired or been cancelled - Take a look at this article to update your payment method.
- There are insufficient funds - Contact your bank or if you’re using a prepaid card, this might need topping up.
- A bank doesn't support or allow recurring transactions - Contact your card issuer to check this.
- A card is not enabled for foreign, secure, online, recurring payments - Contact your bank or credit card company to check whether they allow payments to a UK company.
If the payment fails whilst buying a membership, you may wish to use another payment method. If the points above don't apply, contact TwinklCares for further help.
If a payment for an auto renewing monthly or annual membership fails, you will continue to have access to the membership. You'll receive an email to let you know we were unable to take a payment and the system will make another attempt to take a payment over the next few days. During this time you can check or update your payment method on your account by visiting the Payment & Memberships area. More information on this can be found in this article.
Unfamiliar Payment to Twinkl
If the payment on your account is one you haven't made, we recommend double-checking your recent transactions for any other unfamiliar payments. Please contact your bank if you can see unfamiliar payments. They'll be able to help you look into these payments and cancel your payment card to prevent further use.
Get instant access to thousands of resources - become a Twinkl member now!