If you pay for one of our memberships but find you are unable to access resources, we recommend the following:
- Double-check you are signed in to your Twinkl account by visiting the ‘My Details’ area of your account. Here you can see the email address & username for your account. If these details do not look correct, sign out of the account and sign in with the email address for your account.
- Double-check the status of your membership by visiting the ‘Payment & Memberships’ area of your account. Scroll down to the 'Payment History' section to see the name of the membership and the start and end date of the current membership.
If you are unable to see a membership you have purchased in the ‘Payment & Memberships’ area of your account, it's possible the membership is on an account with a different email address. When this happens, sign out of the account and sign in with a different email address. If you do not have another email address, please contact TwinklCares with the membership receipt. Cares will be able to use the reference number and email address to find the membership and the account it is on.
Please note, it is possible to create multiple accounts which can lead to unexpected charges. Be sure to try all these steps to find all possible accounts.
Tip: Check your email inboxes (including junk/spam folders) for emails from Twinkl. If you have any, it’s likely there’s an account associated with that email address.
If your account still isn't working correctly, please get in touch with TwinklCares who will be happy to look into it further.