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Membership is missing? Double-check the membership is active in the Payment & Memberships page of your account. If the membership looks to be missing from your account, it’s likely it’s on an account with a different login email address. We recommend logging out, logging in with your other email address and double-checking the Payment & Memberships page. If you’re still unable to find your account with your membership, please follow the advice below and contact TwinklCares.
Forgotten account details? Please contact TwinklCares with all possible email addresses, the date and amount of your most recent membership payment, and your membership receipt, if you have it. Alternatively please send the reference number of the transaction that appears on your bank statement. This starts with 'Twinkl' and is followed by a number that will help us find the account linked to the payment. This information will help TwinklCares find the account for you.
Please note, it's possible to create multiple accounts with different email addresses. This can lead to unexpected charges when a membership has been bought on an email address that's not regularly used. Be sure to try all possible email addresses when signing in to find all possible accounts.
Tip: Check your email inboxes (including junk/spam folders) for emails from Twinkl. If you have any, it’s likely there’s an account associated with that email address.
If you have a free account and would like to access more resources, click here to become a Twinkl member.
Further help? Please contact TwinklCares who will be happy to help.
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