Whether you are stepping away from Twinkl for parental leave, because you have finished a placement, or for a break, you can pause your membership and restart it at a later date.
For guidance on pausing your membership, please click on one of the options below:
I have a monthly membership & I am within the UK
I have a monthly membership & I am outside the UK
Annual membership
Please contact TwinklCares with the email address on your account and the date you would like to pause the membership from. TwinklCares may ask some questions to confirm your account and will then pause the membership for you. During the pause, you will be able to log into your account and download the free resources on the website.
To restart your membership, contact TwinklCares with the email address on your account and the date you would like your membership to restart and they will organise this for you.
I have a monthly membership & I am within the UK
You can pause your monthly membership for 30, 60 or 90 days through the website. To do this, follow these steps:
1) Sign in to your Twinkl account and go to the Payment & Memberships page.
2) Scroll down the page to 'Your Suggested Plans' and click 'Manage membership'.
3) In the 'Twinkl Free' box that appears, please click 'Cancel Membership'.
4) You will see some information about downloads and support. Please click 'Continue with Cancellation'.
5) The next screen will display some more options, including ‘Pause Your Subscription’. Click in the circle above the number of days you would like to pause the account for, then click ‘Put account on hold’.
6) A confirmation message will appear on the screen and an email will be sent to the email address on your account giving the date the pause will end and the next month of membership will begin.
If you wish to start the membership before the pause has finished, visit the ‘Membership’ page and click ‘Reactivate Membership Now’. Please note, a payment for the month of membership will be taken right away.
If you wish to pause your membership for longer than 90 days, please contact TwinklCares who will be able to help pause your membership.
This video will show you how to pause and restart a monthly membership.
I have a monthly membership & I am outside the UK
You can pause your monthly membership for 30, 60 or 90 days through the website. To do this, follow these steps:
1) Sign in to your Twinkl account and go to the Payment & Memberships page.
2) Scroll down the page and click on the ‘Cancel Membership’ link.
3) You will see some information about downloads and support. Please click 'Continue with Cancellation'.
4) In the box ‘Pause Your Subscription’, click in the circle above the number of days you would like to pause the account for. Then click ‘Put account on hold’.
5) A confirmation message will appear on the screen and an email will be sent to the email address on your account giving the date the pause will end and the next month of membership will begin.
If you wish to start the membership before the pause has finished, visit the ‘Membership’ page and click ‘Reactivate Membership Now’. Please note, a payment for the month of membership will be taken right away.
This video will show you how to pause and restart a monthly membership.
If you wish to pause your membership for longer than 90 days, please contact TwinklCares with the email address for your account and the dates you would like to pause and restart the membership. They will be able to help you pause your membership.