Unable to sign in? Take a look at this article to reset your password.
Subscription is missing? Double-check the subscription is active in the Payment & Subscriptions page of your account. If the subscription looks to be missing from your account, it’s likely it’s on an account with a different login email address. We recommend signing out, signing in with your other email address and double-checking the Payment & Subscriptions page. If you still can't find your account with your subscription, please follow the advice below and contact TwinklCares.
Forgotten account details ? Please contact TwinklCares with all possible email addresses, the date and amount of your most recent membership payment, and your subscription receipt, if you have it. Alternatively please send the reference number of the transaction that appears on your bank statement. This starts with 'Twinkl' and is followed by a number that will help us find the account linked to the payment. This information will help TwinklCares find the account for you.
Signed in but unable to download resources? We recommend following these steps:
- Visit ‘My Details’ to check the email address & username for your account. If these details aren’t correct, sign out of the account and sign in with the email address for your account.
- Visit ‘Payment & Memberships’ to see the name and dates of your membership. If there’s no membership, it’s possible the membership is on an account with a different email address. Sign out of the account and sign in with a different email address.
Please note, it's possible to create multiple accounts with different email addresses. This can lead to unexpected charges when a membership has been bought on an email address that's not regularly used. Be sure to try all possible email addresses when signing in to find all possible accounts.
Tip: Check your email inboxes (including junk/spam folders) for emails from Twinkl. If you have any, it’s likely there’s an account associated with that email address.
Further help? Please contact TwinklCares who will be happy to help.