Received an email for a new password that you didn't request? This can happen when someone else is logged into your account at the same time. This is called a concurrent log in. For your security, our system detects when there is suspicious activity on your account, such as someone else using your login details. When this happens, we reset your password and send a new one to your email address. If you can't find it, please check your junk or spam folders. Use this new password to log into your account and then change it to something easier to remember in the 'Change Password' section. To keep your account safe, we recommend: - logging out of Twinkl when you're done (you can do this by typing 'log out' in the search bar). - not saving your login details on any computer, especially if it's shared. - keeping your login details confidential. Please note that sharing accounts is not allowed according to our terms and conditions: https://www.twinkl.co.uk/terms-and-conditions Need more help? Contact TwinklCares for assistance. Join Twinkl as a member now and enjoy unlimited access to over a million resources!