To cancel your trial, follow these steps:
- Sign in to your account.
- Go to the ‘Payments & Memberships’ page
- Click 'Manage Membership', then 'Cancel Membership' and 'Turn off auto-renew'.
- Follow the on-screen steps, clicking ‘Cancel Anyway’ on each page until you reach the ‘Cancellation Confirmed’ page.
You'll see confirmation of the cancellation on screen, and we’ll send a confirmation email to the email address on your account. Check your spam or junk folder if you don't spot it straight away.
Please note, cancelling your membership won’t affect payments that have already been taken.
Further help
Still can’t see your membership details? Don’t worry, it’s usually something simple, like signing in with a different email address. Before you spend any more time hunting for it, head to the 'My Details' section of your account and double-check the email address and username you’re using. Then try signing out and signing back in with any other email addresses you might have used.
If you're looking to unsubscribe from the Twinkl mailing list, please visit the 'Contact Preferences' area of your account.
If your membership isn’t working the way you need it to right now, or you’ve got any questions at all, TwinklCares are here to help.